When you book an appointment with us that time is set aside specifically for you at the exclusion of other patients. Please understand that massage therapists only get paid when they deliver a service. Therefore, missed appointments prevent us from providing treatment to other patients and are costly for us as well. We ask that you keep your commitment to us and show up for your appointment on time.
If you do not show up for your scheduled appointment, and you have not notified us at least 24 hours in advance, you will be required to pay the full cost of the treatment as booked.
In the event that you are unable to keep your scheduled appointment, please ensure that you contact us at least 24 hours prior to your appointment. If we do not hear from you within this timeframe, and you do not keep your appointment, you will be required to pay the full cost of the treatment as booked.
If you arrive late for an appointment you will receive the remaining amount of time set aside for you and will be billed for the length of the entire appointment that was originally booked.